TERMS & CONDITIONS
www.irise-paris.fr (hereinafter the "Website") is published by the company IRISÉ PARIS, a French “société par actions simplifiée” with a share capital of 50,000 euros, with a registered office situated 2, boulevard de la Salle– 45800 Saint Jean de Braye, France, registered with the Paris Company and Trade register under no. 820 268 514, with an intra-community VAT no. FR41820268514 (hereinafter “IRISÉ PARIS” or the “Company”).
These sales terms and conditions apply, in full and without reservation, to all orders placed exclusively on this website. Thus, when a customer orders a product displayed for sale on the website www.irise-paris.fr, it is deemed that he has read, understood and fully accepted these terms and conditions prior to his purchase. IRISÉ PARIS reserves the right to adapt or amend these terms and conditions at any time. In case of modification, the terms and conditions in force at the time order is placed will automatically apply.
WEBSITE'S INFORMATION AND ACCESS
www.irise-paris.fr is an e-commerce merchant owned and managed by IRISÉ PARIS. The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by IRISÉ PARIS or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events” as recognized by the French courts. IRISÉ PARIS is not liable for any damage incurred by an unavailability of the Website. IRISÉ PARIS does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free.
For technical maintenance and/or security reasons, IRISÉ PARIS may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions. IRISÉ PARIS reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
SUBSCRIPTION TO THE WEBSITE
To place an order, the client shall at first create a personal account by filling its personal data (the “Personal Account”). Subscription of the client shall be validated by IRISÉ PARIS after checking the standard form filled by the client. By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, IRISÉ PARIS shall not be held liable in case of any inability to deliver the products ordered. In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to IRISÉ PARIS’s payment provider. IRISÉ PARIS reserves the right to refuse any request or order and to close an account at its sole discretion.
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of IRISÉ PARIS. IRISÉ PARIS cannot be liable in case of an order cancellation because of stock depletion. IRISÉ PARIS takes the greatest care in the presentation and description of the products in order to provide the client with the best possible information. However, some non-substantial errors may appear on the Website, which the client acknowledges and agrees to. In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the client may either exercise his right of withdrawal, or implement the IRISÉ PARIS guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by IRISÉ PARIS, expressed by a succession of different stages that the client shall follow in order to validate their order. Client may at any time change or remove the products added in its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes.
Client may modify at any time its Bag before validating the order. The price paid by the client doesn’t include customs and other taxes. Such additional costs shall be directly paid by the client to the carrier.
Confirmation of the order by the client implies the acceptance of all provisions of T&C’s. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the client by IRISÉ PARIS. For this purpose, the client formally accepts the use of email for receiving confirmation of the contents of their order from the company IRISÉ PARIS.
IRISÉ PARIS reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of IRISÉ PARIS to satisfy the client expectations, IRISÉ PARIS may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed. IRISÉ PARIS cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email. IRISÉ PARIS reserves the right to refuse or cancel any Order placed by a client with whom IRISÉ PARIS has currently a dispute concerning the payment of a previous order.
PRICES AND TERMS OF PAYMENT
Price are mentioned in the Website in Euros. Prices includes V.A.T. but excluded any customs duties and other taxes. Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. IRISÉ PARIS reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability. The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure credit platform platform provided by our partner CIC. The client expressly acknowledges that disclosure of their bank card number to IRISÉ PARIS gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by IRISÉ PARIS to the email address registered by the client. The data recorded and kept by IRISÉ PARIS constitutes proof of the order and all previous transactions.
The data recorded by PayPal or CIC constitutes proof of the financial transactions.
Note: our e-commerce transactions are processed in and shipped from France. Hence, some international banks or credit cards charge a foreign transaction fee for online purchases from online stores based in the European Union. IRISÉ PARIS does not pay for such fee. Please contact your bank or credit card company before purchasing to confirm, and email to email@example.com for any questions.
Deliveries are carried out by La Poste, Colissimo, on working days. Delivery operates at the time of the transfer of the product’s physical possession to the client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the client at the time of the Delivery. Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”. The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company).
Deliveries cannot be made either to hotels or P.O. boxes.
Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to IRISÉ PARIS which reimburse the Customer Client within five (5) days of the products’ receipt by IRISÉ PARIS.
IRISÉ PARIS makes every effort to meet delivery deadlines. However, delay in delivery shall not give rise to any compensation, reduction or order cancellation. Indicated delivery deadlines are mentioned for information only. Yet, in the event of a failure to deliver an order within 30 days of its submission, according to the article 121-21-8 of the French Consumer Code, customer may cancel his purchase. In such case, IRISÉ PARIS will refund the sums already paid, excluding any indemnity or compensation claimed by customer.
Orders are shipped within 2 to 5 business days at most for a Delivery in continental France, 5 to 7 days in French overseas territories and 5 to 10 business days for a Delivery in Europe, from the first business date after the confirmation of the Order. Orders including personalized products (engraved lipstick or MOOD box) are shipped within 8 to 11 days in continental France, 11 to 13 to French overseas territories and 11 to 16 days in Europe.
For deliveries outside Europe, please send an e-mail to firstname.lastname@example.org.
IRISÉ PARIS cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
RIGHT - RETURNS & REFUNDS
Withdrawal right’s duration and conditions Any non-professional customer could use its withdrawal right during a period of fourteen (14) days from the Delivery. In such case, the client must send the product back to the address below: IRISÉ PARIS / COMINTES, 10 rue Ampère, 95500 GONESSE-FRANCE Return conditions in case of the use of the withdrawal right The products must be returned to IRISÉ PARIS within 14 days from the use of the withdrawal right by the client. The expenses of returning the products are covered by the customer. After such 14 days, the sale is final.
The products shall be returned with its original packaging, with the original labels attached, brand new, without having used it.
EXCEPT for one product: foundation powder. IRISÉ PARIS agrees to take back the foundation powder even if the product has been tried before. If a customer is not satisfied by the shade of its foundation, he/she should send an e-mail to email@example.com and follow the process indicated by response. The return has to be done within 14 days after the purchase date. Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk. The expenses of returning the product are covered by IRISÉ PARIS if the product delivered is damaged or different from the product ordered. If the client does not adhere to these terms and conditions, including conditions of return or exchange, IRISÉ PARIS cannot proceed to refund the products in question.
A refund by IRISÉ PARIS for the order returned is made within 14 days by the communication by the client of the withdrawal right, subject to the receipt of the Products and its excellent condition. Except as otherwise indicated by the client, repayment will be made through the same payment means used to pay the Order. The repayment of an order paid by gift card or a voucher will always be by voucher.
GUARANTEES AND RESPONSIBILITY
IRISÉ PARIS’s liability related to the Products is limited to the sale price of each product. IRISÉ PARIS will not be responsible or liable for any following losses, whenever its cause: - Loss of benefit or sales - Loss of revenue - Loss of profits or contract or opportunity - Loss of expecting savings - Loss of data - Loss of business, management or administration time - Damage to the image - Lost chance and especially of sale or purchase of a product - Psychological damage. Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law. IRISÉ PARIS makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the client agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at client's own risk and the client will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content. IRISÉ PARIS is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliance with the uses which may reasonably be expected of it; (iii) they shall compliant with the quality and strength which may reasonably be expected of similar products. According to legal regulations, IRISÉ PARIS guarantees the clients against compliance and latent defects, under the following conditions: Force Majeure Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship.
Under no circumstances shall the Company by held responsible for the unavailability, whether temporary or permanent, of the Website. While it takes all the measures available to it in order to ensure the availability of this service, it may be interrupted at any moment. Furthermore, the Company reserves the right, voluntarily, to make the Website unavailable in order to carry out any updates, upgrades or maintenance operations. As mentioned above in the present Conditions, the responsibility of the Company may not be invoked for reasons linked to delivery delays that are beyond its control, or because of the occurrence of unforeseen and unpreventable events for which no fault can be attributed to it. Products sold comply with current French legislation. IRISÉ PARIS cannot be held liable in case of failure to comply with the legislation of the country where the goods are delivered. It is customer’s responsibility to check with local authorities if he is allowed to import or use the products he plans to order.
COLLECTION AND USE OF CUSTOMER INFORMATION IRISÉ PARIS
reserves the right to collect and process in electronic form personally identifiable information about customer and/or user of the website (except credit card number), compulsory for the execution of the order placed. In accordance with the French Law of 6 January 1978 regarding information technology, files and freedoms, each customer is entitled to access, amend and delete any personal data which concerns him. Customer may exercise this right by sending his surname, first name and complete address either by post at the following address: IRISÉ PARIS 2, boulevard de la Salle 45800 Saint Jean de Braye
FRENCH INTELLECTUAL PROPERTY
The customer acknowledges the fact that the brand, the logo, and the artwork on the present Website are protected by copyright and are the property of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or full, without the prior and express consent of the Company will expose the offender to civil and legal proceedings.
APPLICABLE LAW AND JURISDICTION
These General T&Cs are governed by the laws of France. The language of these T&Cs and accepted orders is French. In case of dispute, only the French courts will be competent.